In this special guest feature, Ian Richardson, CEO & Co-Founder, theICEway, discusses how as the world continues to open for travel, cruise industry leaders are looking to leverage the next wave of travel technology to improve the passenger experience.
In this contributed article, Prahlad Koti, a Partner at Netcompany, examines exactly what we mean when we talk about basic data, and how its digitization can assist the public and private sector. The digitization of public services is at the very top of government agendas across Europe, but the lack of accessible and reliable data, such as core information about individuals and businesses, creates challenges for digital administration.
In this contributed article, editorial consultant Jelani Harper highlights how Natural Language Generation (NLG) is arguably the nexus point of natural language technologies. It utilizes Natural Language Processing (NLP), is a prerequisite for conversational AI, and largely requires Natural Language Understanding (NLU) for meaningful responses to interrogatives or commands.
n this special guest feature, Andrew Hamel, EVP, Technology, Operations and AI, LivePerson, discusses the connection between big data and human engagement, specifically ways big conversational data delivers more authentic, human engagements between bots and customers.